Reviews | AC Matthews, Roofing & Exteriors
Matthews

REVIEWS

AC Matthews, Roofing & Exteriors
Excellent
5.0
Based on 83 reviews
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Excellent work, great product, and super nice crew and crew chief, Martha. Matthew’s crew removed our over 50 year old cedar shake roof turned to moss roof and replaced it with the EcoStar synthetic blended cedar shakes. It is the perfect replacement for our traditional home!We absolutely love it and appreciate so much the reasonable price. The gutters and downspouts replacement was scheduled at our convenience to allow us time to replace and paint the facia boards. Check out the pictures of an awesome job. Thank you so very much!
Response from the owner: Hello Pat, thank you for the awesome review! It feels great completing a project like this for such wonderful people. You are fantastic!
Matt was great from start to finish. He gave me options on how to repair my damaged garage roof from a large tree branch. The pricing was HONEST and fair. I would highly recommend this company :-)
Response from the owner: Thank you so much for the great review! No one enjoys having to fix their roof, but glad we could help get it done quickly!
Love these guys. Fantastic work. Constant communication. Highly recommend.
Response from the owner: Thank you Char! What a ride, glad we were able to arrive at the outcome you deserved!
Very professional and customer focused. Patiently and thoroughly answered all my questions. Returned all texts and calls in a timely manner. Matthew made sure everything was right. Nice crew. The roof looks fantastic! Thanks for the great job. I highly recommend! 👌
Response from the owner: Thank you Kirsten, we're only happy if our customers are so we appreciate the kind feedback!
AC Matthews Roofing & Exteriors has solved a years long problem with our commercial retil location. We have suffered continual roof leaks and blown off shingles due to extreme wind. Matthews handled all of the negotiations and paper work with our insurance company and converted us to a metal roof. It's beautiful and several extreme wind and hail storms have already tested the new roof which passed with flying colors. Matthews are friendly, professional, reasonable, and experts. We recommend them for any roof or exterior project you are planning and especialy with storm damage. Thank you AC Matthews.
Response from the owner: Thank you Chris! The shop looks great and we're happy you'll be able to spend all your time focused on the beautiful jewelry inside the store now!
Wonderful people! Replaced whole roof in one day with large crew who were tireless and very professional. Excellent work. Very satisfied
Response from the owner: Thanks Peter, we appreciate the kind and positive words. You were a pleasure to work with!
Excellent customer service, outstanding quality of work, timely completion of copper roofing project. Highly recommend this group!
Response from the owner: Hi Avo, thanks for the great review! You have a beautiful home and we appreciate your trust.
Matthew did a great job patching our roof after it was damaged by a tree branch. We called on Sunday morning and they were out first thing the next morning. Fair price and great customer service. We had a lot of discussions about our home and what he would recommend moving forward. Very transparent and didn’t try to upsell anything. Will definitely use them in the future for any roof/exterior work.
Response from the owner: We appreciate your review! You have an absolutely beautiful home and we're grateful to help repair the unexpected
Response from the owner: Thank you very much!
We needed a new roof and after getting 3 quotes we went with AC Matthews. They are professional, responsive and we just couldn’t be happier. If you’re considering AC Matthews, just do it.
Response from the owner: It was our pleasure Thanh! We enjoyed working with you!
AC Matthews is the best possible experience you can have with a contractor. I am so grateful that I found them. Not only did they do incredible work on my house, they dealt with the insurance after a big tree hit my house. They got an amazing settlement and I didn’t have to do anything! They also were incredibly friendly and dealt with problems such as my 60 year old breaker box dying unexpectedly. At all times kind, reassuring and responsible. I am a super satisfied customer!
Response from the owner: We enjoyed working with you Janet and we're happy you trusted us to get it done! You're home is looking beautiful!
Matthew has been amazing. From the moment I asked him to look at my leaky roof during the repair answering my questions and after the repair he has shown great care, integrity and patience. The actual person that fixed my roof is awesome as well and kind. I’m very thankful to have found this company online. They work fast and are very thorough. I would trust them to repair and replace my roof in the future.
Response from the owner: Thank you Moe! We appreciate the great review and look forward to working you again when the time comes.
We are extremely satisfied. We met A. Mathews, from the very start knew we would use his services. He explained everything and sure enough the job completed as quoted. Excellent staff Thank you for a very well-done job !
Response from the owner: Thank you Illiana, I'm so glad we we're able to get every fixed for you!
AC Matthews replaced our roof due to hail damage. The team was excellent. The support for the claim, the account team, and workers were top notch. A quality job. Thank you!
Response from the owner: Thank you Mark. We were very happy with the result and even more satisfied that you were!
I found that Matthew from AC Matthewswas honest, his work was excellent and he was kind!!! These are all rare in the business world!!! If you need a roof or repairs, I recommend them highly.
Response from the owner: Hi Frances, it's great when we are able to help solve an issue for you! Thanks for the review
Fantastic job. Hard working team. Matthew was so attentive and did a complete quality check the following day. Extremely reliable and honest organization. Our roof was concrete, so it was extremely heavy. They still completed the job in one day. Other quotes wanted 2-3 days.
Response from the owner: Hi Regan, thanks for the great review! Your home is beautiful and it was a pleasure working with you.
Very professional people.
Response from the owner: Thank you Ovi, We appreciate the feedback!
I called Matthew after a big storm that took out part of our fence. I was concerned about the state of our roof. He made an appointment just a couple days later, showed up promptly and immediately set me at ease. He inspected the roof and determined we had both wind and hail damage, and encouraged me to add it to my homeowners insurance claim. The insurance adjuster came out and Matthew was right there with him, showing him everything he had discovered, and the insurance adjuster fully agreed with him. Matthew explained what would happen at every step along the way and went out of his way to ensure we had time and resources to make a good decision on the type and color of shingle we wanted. His crew was on time and worked quickly and very professionally to have the roof done in no time, and what a difference!! The roof is beautiful, has enhanced our home’s curb appeal and was brought fully up to new codes that didn’t exist when the roof was originally put on. In addition, Matthew identified repairs needed on a crushed downspout and on our shed and got those taken care of, as well as new gutter guards installed to help prevent water damage at the edges of the roof. We got all of this and only paid our homeowner’s deductible. Truly amazing. The professionalism, workmanship, and speed with which the whole process was handled exceeded all expectations. I would recommend AC Matthews to anyone needing any type of roofing or building project done. Exceptional. 10/10
Response from the owner: Hi Valerie, we really appreciate the time you took to write this review. The insurance process can be scary or off putting to many, and we do our best to walk every homeowner through the process. It's a bonus when we get to have great conversation along the way! Enjoy your new roof, your home and family are wonderful.
Top notch...from the time of inspection for damage, work with insurance company and work performed. Left the work area clean, and my new roof looks great.
Response from the owner: Hi John, it was great being able to help get your roof replaced by insurance, you were an awesome client and we enjoyed working with you! Thanks for the kind words
We had our roof replaced by AC Matthews this Spring. Great customer service. They do high quality work. Clean up after the job. I wouldn't use anyone else.
Response from the owner: Hello Eric, it was a pleasure working with you, your home is beautiful!
Response from the owner: Hi Jim, thank you for leaving a review. We look forward to discussing how we can improve so that we can earn that 5th star!
AC Matthews is an outstanding roofing company and it’s employees are personable, professional and extremely competent. The two “Matthew” partners are knowledgeable about all kinds of roofing construction and roofing repair.Matt, who came to my house today after some major water leaks during last night’s storm, was quick to find the leak and suggest several possible solutions. They were also very accommodating, responding to my need for quick service in a very timely fashion.I urge you to contact AC Matthews for all your roofing needs. Dottie Dowling(Mrs. Howard S. Downing, Jr.)
Response from the owner: Hello Dottie, we are grateful for the review! You were a real pleasure to chat with, and we are available whenever you need us!
When we moved to Towson from out of State, I did not know who to call for a roof inspection. I read the reviews on AC Matthews and selected them. I am glad I did! Matt came out and did a thorough inspection, and while I expected him to recommend a new roof, he actually gave an very honest recommendation to wait another few years. Matt even went ahead and replaced a few loose shingles for me while he was inspecting my roof. I was committed to Matt based on his friendly demeanor, honest assessment and willingness to just be helpful.Three months later, during an unexpected Summer storm, a tree limb crashed through my roof. I called Matt, and he came out right away, made a temporary repair and helped me pull together all of the needed paperwork to submit an insurance claim. AC Matthews replaced my roof and they did it quickly, with a focus on quality and detail. They showed full respect for my property - not a single nail or roof scrap was left behind. (And that is not my experience with other roofing companies). I highly recommend AC Matthews. Besides their top quality work, their communication is excellent. I find one of the most frustrating things when dealing with contractors is the lack of communication. This is NOT the case with AC Matthews.They show up when they say they will, they communicate regularly, and they never left me ‘wondering.’ I highly recommend AC Matthews.
Response from the owner: Hi Chuck, thank you for trusting us! We enjoyed working with you and look forward to helping in any way we can!
Repeat customer, happy with all the work they have completed. Great communication, fair business practices.
Response from the owner: Thanks TJ, your home is beautiful and we appreciate your continued trust
AC Matthews was a wonderful company to work with. We needed a new roof and their inspector found wind damage and worked with our homeowners insurance to get our new roof covered. The construction of the roof itself was so well done and professional.We also had a solar company we were working with and AC Matthews coordinated with them and we’re happy to use our preferred solar contractor.I highly recommend them!
Response from the owner: Hello Hillary, it was a pleasure working with you! We feel great when we can get your home whole again without you having to pay out of pocket!
They were very professional from estimating the job to the installation of the new plywood and roofing shingles. Best of all, no nails were left behind. Be fair to yourself and at least let them come out and look at your project. Paul - reisterstown
Response from the owner: Hi Paul! Thank you for the kind words. It was our pleasure, and we're glad you're happy with everything!
We have been so happy with our roof, gutter and spouting repair with AC Matthews! The communication was fantastic, the crew was excellent and careful! We are happy we upgraded our shingle choice, we love how it looks! Corey helped us step by step through the entire process. Highly recommend! Pictures are Before, during and after the process!
Response from the owner: A big thank you back Lauren, we truly enjoyed working with you to complete this project!
Can't say enough great things about this company. So easy to work with and great communication. Quality workmanship and product.
Response from the owner: Thank you Laura! We appreciate the kind feedback!
Thank you for being responsive to my issue and doing everything to make things right. Really appreciate your service and your efforts. Thank you for a beautiful roof.
Response from the owner: Hello Melony, we're happy that everything worked out and we are grateful for your review! Thank you for the kind words
Matt, was very helpful and responsive. He scheduled me right away, sent pictures of the issues and explained everything to ensuring I understood. Provided outstanding work!
Response from the owner: Hi Michelle, we're grateful for the review and happy to help resolve the issue!
I called AC Matthews Roofing & Exteriors on Sunday, May 21,2023. I expected to get a voicemail or an answering service. Instead, Matthew answered. He listened patiently while I explained the issue I was having. I sent him photos of my problem and he scheduled to come out 2 days later, Tuesday, May 23. Matthew text with an ETA. He arrived promptly. He went straight to diagnosing the issues. He actually got on a ladder & went up on my roof, none of the others had done that. He took several photos, pointing out 2 issues that I was not aware of & offered suggestions to remedy them. He assured me they would be available if need be. The customer service was outstanding. Once I get the main issue resolved, I will be calling him for my roof work. Thank you so much, Matthew!
Response from the owner: What can we say but thank you! We enjoyed helping diagnose the issue you were having and find a solution! We're ready to assist when needed.
One of the best companies I’ve ever worked with in getting my new roof! They were quick and responsive to all my needs.
Response from the owner: Thank you for the kind words Rebecca, we enjoyed working with you!
The Roof replacement experience was performed on time with professionalism. Thank you!
Response from the owner: Thank you Larry, we enjoyed working with you!
This company completely blew me away from start to finish. They were responsive/quick to reply when we submitted an RFQ late one night, provided a couple options with detailed quotes to repair my roof allowing me to make an educated choice on the type of shingle, and ALWAYS got back to us within the timeframe they told us.On the day of the repair, the crew was earlier than expected, and had the job done exactly as quickly as they told us. I will recommend these guys to my friends and neighbors and would absolutely use their services again.
Response from the owner: Hi Jake, we appreciate the glowing review! You have a beautiful home and we are grateful you trusted us with your repairs. Referrals our the greatest form of marketing for us, so thank you for suggesting our services to those you know.
AC Matthews did an excellent job replacing our roof. They were friendly, communicative, and prompt with their services. We were able to get a new roof at a very affordable price, and they performed the entire job in one day. We are especially pleased with the quality and look of the new roof!
Response from the owner: Thank you Nick! We were glad to have had the opportunity to work with you, it was our pleasure!
Great experience, Matthew was responsive to all my questions, great communication and was able to get our new roof installation scheduled quickly.
Response from the owner: Thanks for the great review! Your comment nails one of our important goals for any project; communication is key!
They did a great job completing the job and cleaning up afterwards. They even returned the following day to ensure they cleaned completely up.
Response from the owner: Thank you for taking the time to write a review about your project with us, AK. Leaving the worksite clean is as important as performing quality work!
AC Matthews made replacing our roof easy and stress-free. We had hail and wind damage and didn't know where to start. They walked us through the claim process step by step. They provided great options for shingles and cleaned up nicely when the job was complete. I have already recommended them to friends and family.Trust AC Matthews and don't give it a second thought.
Response from the owner: We really appreciate your review! Your experience with us is the outcome we strive for in every customer interaction. Insurance claims can be daunting, but they don't have to be!
Had a fantastic experience with Matt. He showed up same day, quickly identified the leak, and was able to resolve at minimal cost. Matt was very honest, personable, and knowledgeable during our engagement. I would highly recommend and use again!
Response from the owner: Thanks for the review! Glad we could find the issue and take care of it quickly and painlessly
They were honest, over communicated through the whole process and treated my home like I believe they would their own. I would easy recommend to anyone looking for home renovations.
Response from the owner: Thank you for sharing Amanda! We appreciate the kind words and the opportunity to work on your home!
Matt and his crew was fantastic. So easy to work with and definitely went above and beyond.
Response from the owner: Thanks for the great review and even more for your referrals, they are the best kind of review!
AC Matthews did a fine job managing the roof replacement project. They coordinated with my insurance, did the work on schedule and left me feeling satisfied with the quality of their work. I would recommend them to anyone needing a roofer
Response from the owner: Thank you Joe. We're happy to have had the pleasure of working on your beautiful home!
On the whole, despite two delays due to bad weather, the crew at AC Matthews got the job done well, with excellent understanding and professionalism. Highly recommend their team for gutter repair/roofing needs! Lastly, congrats again to Ryan on the new addition. Cheers!
Response from the owner: Thank you for the kind words JD!
The team at AC Matthews was great to work with. They helped us through the insurance process and once approved, they worked quickly to get the job done. Great communication all the way through.
Response from the owner: We appreciate the review! Helping you work through the intricacies of an insurance claim and communicating the process as we go are important to our approach.
We had our roof replaced October 2021 by another company. We started to notice signs of water intrusion in our main bedroom. The original roofer came to our home two times to make repairs and a third to tell us they that the repairs needed we not related to the work they had performed and they would write an estimate for repairs of our flat roof over the garage that isn’t connected to our main bedroom (we never even received that estimate). We reached out to Matt for help. He showed up ASAP and inspected the work that was performed and found several deficiencies which he documented by photo and performed a water test to prove that the water was coming from the improperly installed flashing. He also pointed out that there was no ice and water barrier installed and there should have been as the pitch is very shallow. I took all of this information back to the original roofer and they were forced to remove the roof over the shallow pitch and install the barrier and replace the flashing as well as repair the interior. The damage was so severe that a wall in our bedroom and large portion of ceiling were removed and remediated. This ended up saving me thousands of dollars and much less time breathing in the black mold that was found. I can’t thank Matt and his team enough for their knowledge, professionalism and kindness. I will be using them for any roofing needs moving forward and will be recommending them to friends and family!
Response from the owner: It felt good helping you figure out the issue, Andy. Glad we could help!
We moved into our house in the summer of 2020. Every week a different roofing company knocked on the door wanting to replace the roof. They were all pushy and told me to ask my husband's permission. Every interaction left me annoyed and disgusted that I stopped answering the door. All I could do was hope that the roof was fine.One day Matthew was walking up to the house as I was leaving to take the dogs for a walk. There was no way I could avoid it and I braced for another icky interaction. From that first moment, Matthew was significantly different from the other roofers in the best possible way. He was informative and kind. He thoroughly explained why we had so many roofers knocking on the door and why having discontinued shingles could be a disaster waiting to happen.We had just had another severe storm and when he took a closer look at the roof, he identified several places where the shingles had failed. Matthew gave me all the information and strongly suggested I contact our home insurance. By the end of the day, the insurance company had fully agreed with Matthew's diagnosis and they scheduled the replacement.Replacing the roof was so easy and painless. Matthew was here explaining every step of the process. The crew was amazing. Their pride in their work was evident from the moment they stepped on site and they thoroughly cleaned up after everything was finished. They also get extra bonus points in my book for having several women on the crew.If you need any work on your roof, I wholeheartedly recommend AC Matthews!
Response from the owner: Hello Elizabeth, thank you for such a glowing review! We appreciate the time you put into it, and hopefully it will encourage anyone that has doubts about their roof to give us a call!
I had a great experience with this company. All the work that was undertaken related to roof replacement, painting and others were completed on time with the highest quality material and workmanship and on time. Folks who worked on were highly qualified in their work. The manager of the project exhibited extreme care, professionalism, and planned everything to my greatest satisfaction. I strongly recommend this company to anyone seeking new roof or replacement of roof.
Response from the owner: Thank you Dr. It was a great pleasure getting to know you through this process and we are very pleased that you are happy with our work!
This contractor was a breath of fresh air. Was very professional, on time, honest and trustworthy. They did what they said they were going to do. They dealt with the insurance company and took care of most of the project. They were super quick and efficient. Would recommend for your next project and also will be continuing using them in the future.
Response from the owner: Big thank you for the kind words Jimmy! It was a pleasure!
How do I appreciate AC Matthews Let me count the ways. I appreciate AC Matthews for coming to my rescue when I didn't know where to turn, for double checking for damages, and most of all for following through on all you said would be done! I appreciate you AC Matthews!!👍🌹
Response from the owner: This reads like a poem! Thank you for the great review, and making it fun to work with you!
Great job on roof and siding. Very professional, pleasant, and excellent communication. Hard working crew and hands on owners. Highly recommend for roofing and exterior work.
Response from the owner: Hi Gina! Thank you for the kind review, we're glad we could get the work done for you!
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