Roofing Insurance Claims
in Frederick, MD
GAF Master Elite Certification
300+ 5-Star Reviews
Accredited and A+
The Help You Need With Your Roof Insurance Claim
Filing a roofing insurance claim in Maryland is usually a straightforward process, but understanding how it works can help you avoid delays, confusion, and costly mistakes. Whether your roof was damaged by hail, wind, or a severe storm in Frederick, knowing what to expect can make the claims process much smoother. Here’s an overview of how roofing insurance claims work and how AC Matthews Roofing & Exteriors helps you navigate each step with confidence.
Step-by-Step: How a Roofing Insurance Claim Works in Frederick
The insurance clock starts on the storm date. Get a professional inspection within days of any significant weather event so the documentation is tied to the specific incident.
We photograph every impact point, note hail size evidence if applicable, assess flashing and gutter damage, and produce a written damage report formatted for the claims process.
Contact your insurer to report potential damage and establish the claim date. You don't need the full scope yet — just protect the filing window.
Your insurer sends a field adjuster to assess the damage. We're available to be on-site during this inspection. Having a contractor present significantly improves the outcome.
Compare the adjuster's approved scope against our damage assessment. If items are missing, we help you document a supplement.
Once the scope is approved, we complete the repair or replacement work, provide all warranty documentation, and submit completion paperwork to close the claim.
What Insurance Covers — and What It Doesn't
Standard homeowner policies in Maryland cover roofing damage caused by specified perils: hail, wind, falling trees, and fire. Policies generally don’t cover damage from age-related wear, poor maintenance, or gradual deterioration — these are considered maintenance issues, not insurable events.
Actual Cash Value (ACV) vs. Replacement Cost Value (RCV) is one of the most important policy distinctions to understand before you file. ACV policies pay the depreciated value of your roof — an older roof receives significantly less compared to a new roof. RCV policies pay the full cost to replace it with like materials. Check your policy before assuming full replacement cost coverage.
How to Protect Yourself From Bad Actors After a Storm
After major hail or wind events in Frederick, it’s not uncommon for out-of-state contractors to arrive and begin canvassing neighborhoods. Some are legitimate. Many use high-pressure tactics, require you to sign an Assignment of Benefits (AOB) contract before they’ll inspect, and disappear once the claim check is paid. An AOB transfers your insurance rights to the contractor, and once signed, you lose control of your own claim.
- Never sign an AOB: We don't require them, and you don't need to sign one for any legitimate contractor.
- Verify Maryland licensing: Check the Maryland Home Improvement Commission's database before any contractor gets on your roof.
- Get documentation before filing: Have a written damage assessment from a local contractor before your adjuster arrives.
- Don't let contractors file on your behalf: You file your own claim. A contractor can support the process but shouldn't control it.
GAF MASTER ELITE ROOFING CONTRACTOR
Workmanship With Integrity
AC Matthews is proud to be a GAF Master Elite® Roofing Contractor, a status achieved by only 2–3% of roofing companies in the entire country. This elite recognition highlights our commitment to superior workmanship, strict quality standards, and roofing systems built to protect your home for years to come.
WE INSTALL ALL LEADING BRANDS
Products That Last
GAF roofing systems, Royal Building Products siding systems, and Provia, Windows & Doors are our flagship material partners, but we proudly install all leading brands. Whether you prefer a specific manufacturer or your insurance requires it, you’ll still receive the same elite AC Matthews installation and warranty support.
TRUSTED BY MARYLAND & PENNSYLVANIA HOMEOWNERS
Real Customer Reviews
Posted on Google Ben Denne Great to work with. Very competent. Excellent at keeping the work area clean. Fantastic outcome.Posted on Google Frank Turano ⭐⭐⭐⭐⭐ Excellent Roofing Company — Highly Recommend! Total roof replacement on steep three-pitched story home. I could not be happier with the outstanding job Ramon and his team did on our roof. From beginning to end, the entire experience was excellent. They were on schedule, on budget, and there were no surprise or extra charges. Ramon, our sales representative/project manager, was professional, knowledgeable, responsive, and a pleasure to work with. His crew showed up on time, worked hard all day, and clearly took pride in their work. The finished roof looks fantastic. Just as impressive was how carefully the crew cleaned up afterward. They left our property absolutely immaculate, with no debris or mess left behind. I received five different estimates, and their price was more competitive than the others while still providing excellent quality, workmanship, and service. This was truly a 5-star experience from start to finish. If you are looking for a roofing company that is dependable, professional, fairly priced, and delivers excellent results, I highly recommend Roman and his team! Frank August 2026Posted on Google Tina B. We obtained 3 estimates from 3 contractors. Prices were comparable, but we liked the time Ryan Mckibbon spent with us in person to educate us on options and the best choice for our home. He personally covered a leaking spot on our roof until the roof could be repaired. He answered questions timely and oversaw the entire process. Our roof has been seriously tested with all the rain these last two weeks. All is well. We are very pleased.Posted on Google Christa Wilcox Matthew is a stand up guy who does stand up work! Thank you again! :)Posted on Google Molly Reed- Baltimore & Saratoga Springs I needed a quick fix for flashing on my roof in downtown Baltimore and Ryan was quick to come out, gave me a reasonable quote, and then fixed it promptly. The whole process was easy and enjoyable. Thanks to the AC Matthews team!Posted on Google Mrs. W We were initially referred to AC Matthews Roofing by the Pro Referral program through Home Depot, which only refers vetted, licensed and background checked professionals. It has been great working with AC Matthews and Ramon especially. We have a rather unique roof that needed replacement, it was double layered in portions and not in others which was standard practice in previous decades. It is an additional complication for repairs and it was reaching the end of its lifespan. From the first meeting with Ramon of AC Matthews, it was a great experience. He was thorough and precise. He inspected to determine which parts of our roof had double layers and which parts didn’t, a situation some other companies had missed. When we received the quote, we were very impressed with the transparency and detail in the quote. It was also very reasonable and competitive. They were able to provide us the satellite roof measurements (not all roofs are eligible but ours qualified) to compare with their in-person measurements for additional accuracy checks. It really helped in getting a more precise and complete measurement of our roof. It really was the best practice of measuring twice and cutting once. Ramon also provided all the pictures he took of our roof, which gave us confirmation it was in need of a replacement and repairs were not going to really extend its useful lifespan. We asked many questions regarding the roofing options and types, which Ramon answered very well and in detail. It was very informative and helpful in us making an informed decision about what would be best suited for our situation and roofing requirements. Ramon was very patient with us and the attention explaining precisely and in detail was exceptional and went above and beyond. Everything was very smooth and relaxed, there was no pressure which we appreciated since it’s already a stressful endeavor to tackle a roof replacement even with going the route of insurance coverage.Posted on Google Joseph Lecher My fiance and I just bought a house knowing we would need a new roof almost immediately. We reached out to 4 different roofing companies and ultimately decided to go with AC Matthews. Zack Wolford was recommended to us by a friend and we had an exceptional experience working with him. Zack was professional, informative, and most importantly, very communicative (an extremely rare trait to find among contractors these days). Zack came out and took pictures of our roof to give us a quote and even tarped a rough area on the roof for free since there were heavy rains coming between then and when our new roof was supposed to get installed. Overall, Zack and AC Matthews gave us a phenomenal, hassle free experience for a surprisingly affordable value.Posted on Google Michael Berkey They work hard to make every detail just right. They don’t want any payment until we are completely satisfied. It’s a very pleasant experience to get needed work done, promptly and fairly priced.Posted on Google Elle G AC Matthews and Project Mgr. Ryan McKibbin just finished our roof project and it looks amazing! They converted the slate roof on our 1942 home to a beautiful new shingled roof, replaced the skylights, and installed new gutters and downspouts. We took a looonnnggg time researching roofers and are very happy with our selection. It’s one of the biggest projects for your home so it’s a huge decision. Ryan helped us every step of the way with great patience, skill and professionalism. He answered all our concerns and questions and was very responsive and very present throughout the job. We decided to add insulation in our somewhat challenging (due to a/c handlers) attic, and also needed repairs in the upstairs plaster ceilings due to leaks from the old roof. Ryan and his team took care of everything and it was so convenient for us and everything turned out to exceed our expectations. What a relief to have this all done, and done so well. Thank you, Ryan and AC Matthews!
Frequently Asked Questions
Most standard policies require claims within 6-12 months of the date of loss, which is the storm date, not when you discover the damage. Some policies have shorter windows. It’s important to review your policy or contact your agent to confirm your specific timeline.
This happens. When the approved scope doesn't reflect the full damage, we help you document a supplement — a formal request to add items that the adjuster missed.
No. In Maryland, you have the right to choose your own contractor. Your insurer may have preferred vendors, but you're not required to use them.
A public adjuster is a licensed professional who advocates for policyholders in the claims process. They're useful for complex or disputed claims. For most standard storm damage claims in Frederick, having a thorough damage report from a licensed local contractor and being present at the adjuster inspection is sufficient.